Focus Performance Systems

	Client: Manufacturing team Objective: Discover the root cause of a major product deficiency that, if ignored, would mean the loss of a customer account worth $15 million per year. Result:The Decision Focus process of Problem Analysis was applied to help the team pinpoint and verify the root cause of the problem. Corrective action was implemented and steps were taken to insure the problem would not return. The client was retained and remains a valuable customer.
	Client: National sales organization Objective: Resolve a major problem of declining sales in a primary business unit and implement corrective action. Result: Key people were brought in to study the problem and recommend actions. The Decision Focus process of Situation Analysis was used to help the team find the true causes of the problem and avoid getting sidetracked on non - relevant issues. The team presented their findings using the"instant presentation" feature in Decision Focus 6.0, and received approval to move forward with their action plan.
	Client: Global medical products company Objective: Create innovative product ideas for inclusion into the company's R&D pipeline. Result: The team created over 115 new product concepts in one day with the help of a FOCUS consultant and the Creative Focus approach.
	Client: Director of Quality for a worldwide manufacturing company Objective: Deliver faster, and better quality information on potential product issues and failures so managers can make better decisions relating to: containment actions, to minimize the negative impact on customers. root cause finding, so the true causes could be found and verified. corrective and preventive actions, to insure problems are solved permanently. Result: The FOCUS consultant worked with the quality management team to: embed key parts of the Decision Focus methods into the existing corrective and preventive action system. create new tools to help capture good information early in the process so investigators are better equipped to find root causes. customize existing Decision Focus software tools and templates to enable all parties to be more effective in problem definition, description and analysis.
	Client: Vice President of North American Operations Objective: Decide the best source of manufacturing for several key products. Options included in-house production, contract manufacturing, and partnership with another company. This was a very high profile decision that needed to be presented and defended formally to the company's CEO and executive team. Result: The FOCUS consultant helped the Vice President and his team clarify decision objectives, criteria and options. The Decision Analysis model was used as the analytical framework for the process. As part of the process, a systematic risk assessment and problem prevention strategies were developed. The FOCUS consultant also helped format the executive presentation and create sound logic for the decision rationale. The decision was approved and is being implemented.